Contact Us

For affordable legal help from an experienced team, 

K Boswell & Co is your number one choice in Washington, Tyne and Wear.

Our professional team of lawyers will fight for your case to ensure you get the best outcome for your situation. We offer clear, competitive conveyancing prices and our office has plenty of free car parking for your convenience.

So, for all types of legal help, contact us today. 

Get in Touch:

Arndale House,
Concord,
Washington,
Tyne & Wear,
NE37 2SW

0191 4176 471

email@kboswell.co.uk

 

Complaints

We are committed to offering you an excellent service but if you feel we are failing to meet that commitment please notify the person acting in the first instance. If however you prefer not to do this or are not happy with the response please contact Kay Boswell who is our client care director.
All persons in this firm, including Kay Boswell can be contacted on 0191 417 6471 and e-mail at email@kboswell.co.uk or by post at our office address.

If we receive a complaint our procedure is as follow:-

– We acknowledge your complaint immediately and let you know who is handling it.
– We investigate thoroughly and we will contact you if we require further details.
– We reply to you within 21 days provided we have all the information we need
– We may suggest a meeting if this is more appropriate.

If we have not resolved your complaint within eight weeks you may complain to the Legal Services Ombudsman. If you are not satisfied with our handing of your complaint you can ask the Legal Services Ombudsman to consider the complaint.We would draw to your attention there are time limits for bringing your complaint to the Legal Ombudsman. Any complaint to the Legal Ombudsman must be brought within six months of you receiving our final response to your complaint. In addition the issue you wish to complain about must have occurred in the last 6 years or the date of awareness of it must be within the last 3 years.At the moment as the Legal Ombudsman only opened for business on 6th October 2010 complaints are not being accepted unless the issue you wish to complain about happened on, or after, 6th October 2010 or if the issue occurred before this date, you only became aware of it after 6th October 2010.You may communicate with the Legal Services Ombudsman by telephone on 0300 555 0333, by e-mail at enquiries@legalombudsman.org.uk or post to PO Box 6806 Wolverhampton WV1 9WJ.You may also contact the Solicitors Regulation Authority,www.sra.org.uk